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If you run an outpatient healthcare facility (whether that’s an ASC, an OBL, a specialty clinic, or you’re managing IT across an entire MSO), you’ve probably had this experience:
Something goes wrong with your network. A workstation won’t connect. The imaging system is acting up again. You call your IT provider. You get transferred. You explain the problem to someone new. They say they’ll look into it. A day later, you follow up. Someone different answers. You explain it again. Eventually, someone fixes it. Or maybe it just starts working on its own. You’re never quite sure.
This is the cycle. And it’s exhausting.
The frustrating part isn’t the technical problems themselves. Equipment fails. Software glitches. Networks go down. That’s the nature of technology. The frustrating part is the runaround: the feeling that you’re chasing someone down just to get a straight answer.
Most IT companies are built to be reactive. They respond to emergencies, not prevent them. So you only hear from your IT provider when something’s already gone wrong. That’s not a partnership. That’s a fire department.
We’ve seen the dysfunction from the inside. We’ve watched practices get frustrated, not because their IT problems were complicated, but because they couldn’t get a straight answer. We’ve seen what happens when IT companies scale without maintaining accountability: clients slip through the cracks, communication gets worse, and the people who need help the most get the least attention.
Constance IT exists because outpatient healthcare deserves better. We built this company around a simple idea: be the IT partner that’s always there. Not just when things break, but every day. One point of contact who knows your environment. Proactive monitoring so we catch problems before they interrupt your day. Honest, straightforward communication without the jargon or the runaround.
The name “Constance” isn’t an accident. It means what it sounds like: steadiness, reliability, consistency. Those aren’t flashy qualities. But they’re exactly what you need from an IT partner when you’re trying to run a healthcare practice.
We offer three service lines, all designed to support outpatient healthcare providers from the ground up:
Staffing. Healthcare IT specialists available when you need them. That includes technical support staff who handle day-to-day issues, implementation project managers who oversee software rollouts and system integrations, informaticists who ensure your clinical applications work the way your staff needs them to, and credentialing and RCM experts who keep your revenue cycle running smoothly. Whether you need someone for a specific project or ongoing support, we place professionals who understand healthcare workflows and can hit the ground running.
IT Field Support. Hands-on infrastructure work that requires someone on-site doing the job right. We handle structured cabling, network closet buildouts, wireless assessments, hardware upgrades, and medical device installations. We support facility buildouts from the ground up, whether you’re opening a new ASC, expanding an existing clinic, or standing up a de novo location. And when it’s time to close or consolidate a site, we manage HIPAA-compliant decommissions, including secure hardware destruction and proper PHI archival so you’re not left with compliance exposure.
Managed IT Services. Ongoing support that keeps your environment running without you having to think about it. We manage your network infrastructure, provide help desk support for your staff, monitor your systems around the clock, and handle security so threats get caught before they become problems. We also conduct Security Risk Assessments and ensure your environment stays HIPAA-compliant as regulations evolve. This is the long-term partnership side of what we do: we don’t just set things up and walk away. We stay with you.
If any of this sounds familiar, if you’re tired of the runaround and ready for IT support that actually shows up, we’d like to hear from you. No pressure, no sales pitch. Just a conversation about what you need and whether we’re the right fit.
That’s what Constance IT is about.
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