No. We offer month-to-month agreements. If we're not delivering, you're not stuck. That said, we're building relationships, not chasing short-term deals. Most clients stay because the service works.
Critical issues get immediate attention. For routine requests, most tickets are acknowledged within the hour and resolved the same day. You'll always know the status and never have to chase us down for updates.
We work alongside them. We handle monitoring, security, vendor coordination, and overflow support so your IT person can focus on projects and internal priorities instead of firefighting.
Yes. We work with single-site practices and MSOs managing dozens of facilities. Our tools and processes are built to scale across locations without losing visibility or consistency.
Your monthly fee covers monitoring, help desk, security, backups, vendor coordination, and compliance support. Hardware purchases, major projects like migrations or new buildouts, and on-site work are scoped and quoted separately.
You'll reach a real person, not a voicemail. We provide after-hours support for critical issues that impact patient care or business operations.